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Contact Center Outsourcing
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A
Partnership That Works For You
In an economy that is increasingly global
and increasingly competitive, keeping up
with customers means keeping up with ever-evolving
contact-center technology. Leading companies
come to VAVO for customer-contact solutions,
because we have invested more than a decade
in contact-management technologies and developed
world-class practices with a priority focused
on quality. |
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Our
Winning Edge
Regional
networked contact centers:
we off-load traffic from a crowed site while,
at the same time, creating a robust resilience
among our contact centers in Hong Kong, Beijing,
Shanghai, Guangzhou, Taiwan and Kuala Lumpur
IP-based platform:
We meld inbound and outbound operational
modes, enabling more efficient workforce
deployment
Multiple channels:
Our multimedia Contact Center inte-grates traditional
telephony,inter-active voice-response systems,
SMS, video, fax, email, Voice over Internet
Protocol, and textbased chat, allowing you
to capture business opportunities from almost
any channel at any time
Certified agents:
Our pool of experienced, certified agents
enable you to nourish customer relations
while exploring new revenue channels to
capture business opportunities from each
customer contact
Our service models allow you to
execute customer strategies flexibly. Whether you opt to outsource ,
in-source , cosource or pursue facili-ties
management , we assure 24-hour business
continuity and a return on your investment.
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Customer-care Services
Nurturing your greatest asset
Our streamlined , multichannel services
feature customer hotlines, after-sales support, technical
help-desks and membership hotlines. We integrate
methodology, technology and appli-cations , and provide
multi-lingual customer-service represent-atives ，
multi-location networked centers,quality-assurance processes,
work-force management tools, and a wide
knowledge base.
Benefits You Gain
Include:
A dramatic reduction of capital requirements
and the costs of he customercontact operation you
exper-ience efficiencies in both your
investment and operating costs
A reliable partner in business success
you get industry “best practices” and
top internationally acknowledged levels of customer
sa-tisfaction
A highly skilled , customer-centric
workforce and scalable facilities-you
receive scalable , reliable , state-of-the-art
infras-tructure and human resources
Flexible solutions tailored to a customized
environment
Quality assurance (ISO 9001/2000 and Six
Sigma) and continuous quality improvement
Confidentiality and security
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Marketing Services
Harnessing the power of customer knowledge
Our proven “4-R” telemarketing methodology
enables us to meet and exceed your sales
targets. Increase your program hit rate
and your customer satisfaction with the
Right
Message, Right Customer, Right Time and
Right Agent.
A
marketing-services team offers customerbase segmentation and
target-ing, multi-channel campaign manage-ment and online campaign track-ing
and analysis.
Performance is further boosted with our
award-winning training program, enabling
our agents to meet and exceed aggressive
targets within a tight deadline.
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