|
Design,
Build And Maintenance Of Contact Centers |
Combining
Strategy And Infrastructure For Improved
Competitiveness
At VAVO, our skill and experience enable
us to design, build and operate international-standard
Contact Centers, and offer you proven, tailored,
turnkey solutions in a competitive, multivendor
environment. VAVO seamlessly integrates
state-of-the-art technology, process and
the expertise that makes it all work.
|
| Best-Of-Breed
Solutions
We are your one-stop
shop for multiple vendors: Choose
the best and most appropriate systems
We manage the full
range of vendors: Our team looks
after vendor selection, evaluation and project
management
We minimize your risk:
A back-up solution is always available because
we deal with a range of vendors and solutions
We find the best price:
you gain from our volume discounts
|
Our Own End-user,
Hands-on Experience Ensures Your Success
Our services encompass selection of technical
systems to hands-on opera- tions , providing
the best solution for you, because we, too,
have a user’s perspective.
Based on our years of experience in operating
Contact Centers, VAVO knows what works and
what doesn’t, and passes that knowledge
to you. The technical platform we build
also comes with an operations consultancy
to make sure your hardware and software
are performing to maximum efficiency, meaning
you can meet-and exceed-your goals.
|
Flexible
Services Cater To Different Needs
|
VAVO’s uniquely
flexible design-build-maintenance
services are designed to address a
variety of situations:
A single Contact Center site or a nation-wide,
cross-country network of centers,
riding on disparate platforms employing
International Private Leased Circuits
(IPLC) or IP-VPN
Basic voice-response systems or
advanced Contact Center applications
such as CRM, knowledge-base, workforce
management, management-information
systems or an integrated, multiple-channel
Contact Center that encompasses Web,
SMS, IP-VPN and voice calls
System integration and professional
services or operations training, process
review and consultancy services to
ensure all contact-center operations
achieve the highest performance levels |
|
Combining Industry, IT And Operations
Expertise To Deliver The Best Results
|
At
VAVO, we know that every company has
its own style and its own vision,
and that is why all our projects are
handled differently. Our Industry
Experts will evaluate your contact-management
strategy from a business perspective,
and our IT team will look at infrastructure
proposals. Our operations people,
the Professional Service Team, will
apply their practical experience to
build a leading-edge system.
Whether you simply want to improve
and expand your contact center or transform
it into a state-of-the-art multimedia
networked operation, our professionals
offer a comprehensive service.
|
|
|
|
